You Did What?! has received praise across different industries and from different parts of the Human Resources profession.

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The case method of teaching, first developed in North America’s leading law schools and business schools, has been enormously successful. Involving the reader in direct practical problem solving has proven to provide a most engaging and effective way of learning. This case-book brings that method to bear very effectively in the all important fields of human relations and labour relations. It will be a valuable asset to teachers and students alike.

Michel G. Picher

Chief Arbitrator, Canadian Railway Office of Arbitration and Dispute Resolution

Past President, National Academy of Arbitrators

As a Human Resources professional you will be called upon to deal with a wide variety of situations that involve employee conduct.  Your role is to fully determine the facts, to view those facts against polices and case law, and then to render a just and durable decision.  This requires a balancing of the employee’s interests against those of the employer.  Outcomes must not only be fair, they must be seen to be fair.  All of this requires thoughtfulness from an experienced HR group.  This case book provides a wide range of examples that will allow students to work through the intricacies of each case while seeking appropriate outcomes.  The time spent on these examples will equip the student to begin dealing with similar issues in the workplace.

Rick Wilson

Assistant Vice-President, Industrial Relations

Canadian Pacific

I have taught Human Resource Management and Industrial Relations over the years and I find that students benefit greatly from discussions of real life workplace situations.  This book provides a wonderful collection of just such scenarios.  The cases are very short which makes them very accessible as a teaching tool, yet they contain a depth of facts that would allow hours of discussion.  As such the cases in the book are very valuable as both quick illustrations of the real world and also as the basis for detailed assignments on specific issues.  The tiered questions provided are a great starting place for discussion, but the cases themselves can be easily tailored to fit specific contexts (i.e., unionized or non-unionized environments).  I can definitely see instructors using the cases in this book for upper year undergraduate or MBA courses in HR, IR, Ethics, Organizational Behaviour, and Employment and Labour Law.  It is wonderful to have so many case options all in one place.

Johanna Weststar, MIR, PhD

Management Department, Sobey School of Business

Saint Mary’s University

While reading “You Did What?!”, I realized there were a lot of employee/employer experiences that I haven’t trained for.  The real situations Alia described were full of detail. The questions at the end were thought provoking and prodded you to go in depth with your analysis of the case and the decisions you would make.

Jennifer Hauck

Secretary, AUPE, Local 52

 Alia Azim Garcia brings experience, intelligence and enthusiasm for labour relations in her first published HR case book, “You Did What!?” From social media to gender issues, the book presents a wide scope of very real, very practical work situations encountered by today’s workforce.  This is definitely a valuable educational tool for both students and professionals with thought-stimulating scenarios for engaging discussions.

Lisa Nguyen

Workforce Engagement and Communications

This casebook provides excellent illustrations of the very situations that commonly arise in the workplace.  The accompanying questions are thoughtful and can only assist in encouraging proactive solutions to dealing with difficult employee behaviour for the benefit of Canadian workplaces in general.   It is sure to become a truly valuable tool to students, instructors, and practitioners alike involved in the world of human resources management and employment law.

Katherine Bilson

Legal Counsel, Human Resources

Canadian Pacific

I am excited about this new case book to use in classroom settings.  The situations are all so realistic, they bring topics to life for the students.  HR can be complex – there are rarely any black and white answers.  These case studies will help to provoke discussion and bring out different aspects that must be examined in figuring out what to do.  That’s not always an easy thing to do!

Susan Quinn

Associate Professor, Bissett School of Business

Mount Royal University

Truth is often stranger than fiction!  This book contains typical employee situations that organizations encounter often and seek counsel from HR professionals to help resolve.  The HR Case Book is highly recommended for anyone entering the human resources field as a way to gain “hands on” experience quickly or as a developmental tool for discussion groups wishing to enhance their people management competencies.

Dianne Bond

Vice President, Client Services

Right Management

The world of human resources is never cut and dried. This book provides a very valuable tool for those who would like to supplement their learning by actually “doing” as opposed to just reading about theories, laws and rules. The examples are interesting, challenging and thought-provoking, and run the gamut of HR issues from human rights to privacy to labour relations and more. I would highly recommend it to anyone from a beginner who would like to get their feet wet in handling some of these sticky areas, to a seasoned professional who would like to hone their skills and stay on top of their game. 

Barbara Mittleman

Director, Employee Relations & Chief Privacy Officer

Canadian Pacific

This case book is packed with situations that are indicative of the type of questions and issues an HR Professional will face throughout their career. The scenarios will test your knowledge and will encourage spirited debate among students and practitioners alike. It is an effective tool that will develop important decision making skills which will lead to better human resources management and ultimately better business results. 

Marc Saini

Senior Human Resources Business Partner

Vale Canada

This is an excellent survey of the leading issues in labour relations today. The author delves into topical subjects such as addictions, the duty to accommodate and social media using clear and comprehensive examples throughout the text. Ms. Azim Garcia’s case book is an outstanding primer for students, as well as an informative and reliable resource for experienced labour relations practitioners. 

John Moreau


As an HR Professional I am always amazed by the variety and complexity of the situations we are faced with on a day-to-day basis.  This book is a great tool to expose new professionals to the challenges of dealing with the human element of the business world as well aid experienced professionals with expanding their exposure and HR knowledge.  I can see us using this publication as a tool to develop our team through discussions in team meetings.

Kathleen Saddington-Durston

Manager, Training and Development

Graycon Group

These case studies take on a thought provoking look at the inner-workings of management and human resources, and the thought processes involved in dealing with employees and the inter-relations thereof, human rights, and disciplinary actions. Hot topics such as bullying in the workplace; trans-gendered employees, and many other challenges to societal “norms” are examined; how are these issues to be dealt with in a politically correct manner?

In today’s litigious environment and with the increasingly blurred boundaries of privacy and personal information in the workplace, there is no wrong or right answer. These scenarios take on a leadership-focused perspective with varying degrees of thought. It allows for an initial thought process and expands to the in-depth scrutiny that is sometimes required in these highly sensitive situations, which makes for a great study on decision making and the elements involved.

 Nicole Tatola

Insurance Broker

Marsh Canada Limited

As a Human Resources leader, the one area I find new and developing practitioners can always strive towards is gaining more exposure to real-life, practical applications.  Having also taught in a University, I have seen many exceptional textbooks that provide solid theoretical knowledge for HR individuals but lack those realistic situations that they will no doubt encounter in their careers.  This book is written by a seasoned HR professional that has in fact witnessed and dealt with every one of these scenarios.  An important point I noted once delving into these cases, is that the reader will soon discover that HR is often complex and the answers are never clear-cut.  This book is an excellent reference for any person acting in a strictly HR-focused role or those individuals that are trained in other disciplines but in fact are required to take on the HR function; or any individual that is aspiring to either circumstance. 

Wayne Thomas

Manager, Human Resources

Alliance Pipeline


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